Privacy policy

Last updated: February 12, 2026

This Privacy Policy describes how TheBilliCompany, a brand owned and operated by Tervigon Collective (the "Site," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thebillicompany.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 


We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how TheBilliCompany and its affiliates collect and process your personal information through its websites, devices, products, services, online marketplace and applications that reference this Privacy Notice. 

By using our Services you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. 

Changes to This Privacy Policy 


We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. 

How We Collect and Use Your Personal Information 

To provide the Services, Tervigon Collective Private Limited collects personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us. 

We collect your personal information in order to provide and continually improve our products and services. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

What Personal Information We Collect 

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. 
The following sections describe the categories and specific types of personal information we collect. 

Information We Collect Directly from You

 Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email. 
  • Order information including your name, billing address, shipping address, 
    payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. 

Some features of the Services may require you to directly provide us with certain information about yourself. We receive and store any information you provide in relation to our Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services. 

Information We Collect about Your Usage 

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our Services and other content served by or on behalf of TERVIGON on other websites. 

Information We Obtain from Third Parties 

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: 

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links. 

How We Use Your Personal Information 

We use your personal information to operate, provide, develop, and improve the products and services that we offer to our customers. These purposes include: 

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. 
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. 
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. 
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes. 
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with our Services. 
  • Provide, troubleshoot, and improve our Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Services. 

Does TERVIGON Share Your Personal Information? 

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below  

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through our Services. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party. 

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law. 

Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre- existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that TERVIGON or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets. 

Protection of TERVIGON and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. 
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information. 

How Secure Is Information About Me?

We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software. 
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. Our devices offer security features to protect them against unauthorized access and loss of data. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.  

Are Children Allowed to Use TERVIGON Services ? 

TERVIGON does not sell products for purchase by children. We sell products for purchase by adults. If you are under the age of 18 years, you may use our Services only with the involvement of a parent or guardian. Conditions of Use, Notices, and Revisions If you choose to use our Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at TERVIGON, please contact us with a thorough description, and we will try to resolve it. You should check our websites frequently to see recent changes. 

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 

Cookies 

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. 

How We Disclose Personal Information 

In certain circumstances, Tervigon Collective may disclose personal information to: 

With vendors or other third parties who perform services on our behalf (e.g., IT 
management, payment processing, data analytics, customer support, cloud 
storage, fulfillment and shipping). 

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. 

When you direct, request us or otherwise consent to our disclosure of certain 
information to third parties, such as to ship you products or through your use of 
social media widgets or login integrations, with your consent. 

With our affiliates or otherwise within our corporate group, in our legitimate 
interests to run a successful business. 

In connection with a business transaction such as a merger or bankruptcy, to 
comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information": 

Category Examples
Identifiers Basic contact details, order, and account information
Commercial Information Order details, shopping history, and customer support data
Internet or Network Activity Usage data like browsing and connection info
Geolocation Data Location determined by IP address or similar measures

 

Recipient Type Examples
Vendors & Service Providers Internet providers, payment processors, fulfillment and analytics partners
Business & Marketing Partners Third parties assisting with advertising and promotions
Affiliates Entities within our corporate group

 

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. 

Third Party Websites and Links 

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semipublic venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. 

Children's Data 

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age. 

Security and Retention of Your Information 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. 
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. 

Your Rights 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. 

  • Right to Access / Know: You may have a right to request access to personal 
    information that we hold about you, including details relating to the ways in which we use and share your information. 
  • Right to Delete: You may have a right to request that we delete personal 
    information we maintain about you. 
  • Right to Correct: You may have a right to request that we correct inaccurate 
    personal information we maintain about you. 
  • Right of Portability: You may have a right to receive a copy of the personal 
    information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. 
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information. 
  • Withdrawal of Consent: Where we rely on consent to process your personal 
    information, you may have the right to withdraw this consent. 
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. 

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. 

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law. 

COMPLAINTS / Grievance Officer

Please find below the details of the grievance officer: 
Name:  Shantanu Chakraborty
Designation: Grievance officer 
E-MAIL: thebillicompany@tervigon.com 
Phone: +91 97737 93360
Address: B1/D4, Mohan Cooperative Industrial Estate, New Delhi – 110044 
For details regarding grievance redressal mechanism, please visit our Conditions of Use available here.